Shipments and returns
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature.
If you prefer delivery by UPS with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Your pack shipment
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.
We accept most unopened products as a return for credit or exchange within 30 days of purchase. To be credited for a return, please call 888-788-8086 for a return authorization; please note, the customer is responsible for any return shipping cost (except for those returns that are due to an error on TCMzone’s part, in which TCMzone will pay for return shipping). If you wish to receive a return shipping label, TCMzone can provide this for you.