Shipping and Policies
SHIPPING AND RATES
Free UPS Ground or USPS Priority Shipping on all orders of $200 or more (Hawaii, Alaska, Virgin Island and International orders excluded). All orders are shipped UPS Ground (3-5 business days) or USPS Priority Mail (2 days) and will be charged a fixed flat rate. Upon customer request, we offer UPS 3-Day Select, UPS 2nd Day Air, UPS Next Day Air, and USPS. International orders and Alaska, Hawaii and the Virgin Islands are shipped USPS. U.S. orders received by 2 pm MST are shipped the same business day they are placed.
DROP SHIP ORDERS
Drop ship orders to patients are shipped UPS Ground (3-5 business days), unless otherwise requested by customer. Drop ship orders placed via phone, fax, email or mail will incur a processing fee of $2.00 per order. Web orders do not incur this drop ship handling fee.
We accept payment by MasterCard, Visa, Discover, and American Express for orders placed via, phone, web, fax or email. All mail orders must be accompanied by a check or money order.
QUALIFIED PRACTITIONERS ONLY
All brands sold by TCMzone are available only to qualified licensed healthcare practitioners or students. You must supply us with a copy of your certification or license when setting up your account by phone, email, fax or online. This excludes our Honso Select line and TCMzone Select.
OUT OF STOCK ITEMS
If an item ordered is out of stock, you will receive the remainder of your order with the out of stock item on backorder. We will ship your backorder item as soon as it is available. You will only be charged for your backordered item when it is shipped.
We accept most unopened products as a return for credit or exchange within 30 days of purchase. To be credited for a return, please call 888-788-8086 for a return authorization; please note, the customer is responsible for any return shipping cost (except for those returns that are due to an error on TCMzone’s part, in which TCMzone will pay for return shipping). If you wish to receive a return shipping label, TCMzone can provide this for you.
If you receive a package that has been damaged, save the original box and all contents and contact us immediately with invoice number. We will make every effort to remedy the situation as soon as possible.
All prices are subject to change without notice.
Starter Kit: new customers can order a minimum of 20 different products with 20% discount. Use NEWSTART coupon code.
HOURS OF OPERATION
Monday – Friday
8:30 a.m. – 5:00 p.m. MST
TCMzone, LLC. is closed on several holidays throughout the year. Please contact customer service for details.