Job Opening: Customer Service and Front Desk Representative
Are you interested in working for a company that provides herbal products to fast growing natural healthcare industry, in a team-oriented, innovative, fast paced environment, with much room for growth? This could be the job for you.
We have been providing professional herbal products directly sold to licensed healthcare practitioners, clinics, colleges and hospitals throughout the U.S. for 22 years. We pride ourselves on offering the highest quality herbal products and customer service in a team-oriented, highly motivated environment.
This is a multi-tasking, attention to detail, administrative customer service position. Candidates must be incredibly personable, goal-oriented, self-starters, extremely organized and able to prioritize tasks in order to get the job done efficiently and accurately. Tasks include order processing via phone, email (Outlook), fax and website; resolving customer issues regarding product/shipping discrepancies; answering questions regarding herbal product information; light social media marketing; filing and office supply ordering. Previous customer service experience is a plus. Professional demeanor is a must in interacting with our professional clients and staff. Knowledge of Microsoft Office applications is a must. Basic knowledge in Quickbooks is a plus, but not required. Organization and management of office details is required. Continuous on-site training in Chinese herbs and specifically our product lines will be a component of this position.
Employee benefits include paid time off and company holiday pay, retirement savings plan with company matching contributions, on job training and career development opportunities.
This is a full-time position. We’re looking for candidates possessing the following attributes:
· Organized and able to prioritize tasks in order to get the job done efficiently and accurately
· Personable and great with customers
There are many features to this position with on-the-job training, offering many opportunities for growth. Some of the daily tasks include:
· Order processing
· Resolving customer issues
· Assisting with questions regarding Chinese herbal products
· Social media marketing
· Filing and office supply ordering